Conflict Resolution Certification

From chaos and tension to resolution.

$ 999.00

$ 1,583.55

Adult Verbal Corporate Public

Introduction to Conflict Resolution

1Lessons · 15 min
- What is conflict?
Communication

9Lessons · 1 hr 50 min
- Communication Types
- Body Language
- Understanding Triggers
- Turning The Mirror Inward
- Active Listening
- Rapport Building
- Paraverbal Communication
- Assertive Communication
- Emergency Communication
Rapport Building & Emotional Intelligence

3Lessons · 35 min
- Emotional Intelligence
- Empathy
- Confidence
Awareness & Early Intervention

2Lessons · 45 min
- Situational Awareness
- Threats and Color Codes
Boundaries

6Lessons · 1 hr
- Boundaries & Expectations
- What Is Boundary Setting?
- Types Of Boundary
- The Power of NO
- Congruency
- Personal Space
Managing High-Stress Conversations

5Lessons · 1 hr 50 min
- Stress and Adrenaline
- Staying Calm
- Other People's Emotions
- Grounding Techniques
- Mental Scripts and Reframing
De-escalation

3Lessons · 1 hr 25 min
- Human Traits
- De-escalation
- TACOS and PACE